Privacy Policy

Last updated: 23 February 2026

True Hours Concierge ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Information you provide to us:

  • Business name and contact details (phone, email, address)
  • Business operating hours and holiday schedules
  • Login credentials for business listing platforms (stored securely)
  • Payment information (processed securely through Stripe)
  • Communications with us (emails, phone calls, chat)

Information collected automatically:

  • Website usage data (pages visited, time spent)
  • Device and browser information
  • IP address and general location

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Update and manage your business hours across platforms
  • Process payments and send invoices
  • Communicate with you about your account and service updates
  • Send you marketing communications (with your consent)
  • Respond to your enquiries and provide customer support
  • Detect and prevent fraud or security issues

3. Information Sharing

We may share your information with:

  • Business listing platforms (Google, Facebook, Yelp, etc.) — only the information necessary to update your business hours
  • Payment processors (Stripe) — to process your subscription payments
  • Service providers — who help us operate our business (hosting, analytics, email)
  • Legal authorities — when required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure storage of platform credentials
  • Regular security assessments
  • Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. After you cancel your subscription, we will:

  • Delete your platform credentials within 30 days
  • Retain basic business information for 7 years for legal/accounting purposes
  • Delete all other personal data within 90 days

6. Your Rights

You have the right to:

  • Access — Request a copy of the information we hold about you
  • Correction — Request correction of inaccurate information
  • Deletion — Request deletion of your personal information
  • Portability — Request a copy of your data in a portable format
  • Opt-out — Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at the email address below.

7. Cookies

We use essential cookies to operate our website and analytics cookies to understand how you use our service. You can control cookie settings through your browser preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: